Refund & Cancellation Policy

1. How subscriptions work

Polimatiq paid plans are subscriptions paid in advance for the billing duration you choose (1, 3, 6 or 12 months). They renew automatically at the end of each period until cancelled.

Prices are shown in US dollars. Customers in India pay in Indian rupees through Razorpay, and the exact rupee amount is shown before payment. Under Reserve Bank of India rules, your bank may ask you to approve some renewals (for example, renewals above ₹15,000); a renewal is not charged until you approve it.

2. Cancelling

You can cancel at any time from the Billing page in the app. If you can’t, email support@polimatiq.com from your account email address.

Cancellation takes effect immediately. When you cancel, your subscription stops renewing and your workspace’s paid access ends at that time, even if part of the current billing period remains. The app asks you to confirm before cancelling. Your workspace and data are not deleted by cancelling; you keep access to them within the limits that apply without a paid plan.

To avoid being charged for the next period, cancel before your renewal date. Cancelling stops all future charges for that subscription through Razorpay.

3. Refunds

Because cancellation stops future charges, payments already made are generally not refundable, including for unused time in a billing period, unused plan capacity, or a period in which you didn’t use the Service. We don’t provide partial or prorated refunds when you cancel or change plans.

We will refund a payment where:

• you were charged more than once for the same subscription period;
• you were charged after a cancellation that had already taken effect;
• you were charged an amount different from the amount shown to you at checkout; or
• a refund is required by applicable law.

We may, at our discretion, consider other refund requests, for example where a significant failure of the Service on our side prevented you from using it.

Accounts suspended or terminated for breach of our Terms of Service or Acceptable Use Policy are not eligible for a refund.

4. How to request a refund

Email support@polimatiq.com from your account email address and include the date and amount of the payment, the Razorpay payment or subscription reference if you have it, and the reason for the request.

Approved refunds are made to the original payment method through Razorpay. After a refund is issued, it usually takes several working days to appear, depending on your bank or payment method.

5. Failed payments

If a renewal payment fails or isn’t approved, your subscription may be paused or ended and paid features may become unavailable until a successful payment. Contact support@polimatiq.com if you think a payment has been handled incorrectly.

6. Changes to this policy

We may update this policy. Changes do not affect payments made before the update. This policy forms part of our Terms of Service.